Question: Are minutes used up when checking voicemail ?Answer: Yes, anytime you place or receive a call from your cellular phone, your 
minutes are used, this also includes checking your voicemail from your phone (which 
can be done by pressing *vm or *86 and then the send button). Your voicemail can be 
checked by using a land line phone which will not use your minutes. All you have to do is 
dial your cellular phone number and follow the normal procedure. You can check how many
minutes you have used since your last bill up to the last 48 hours by dialing #min or #646
and the send button.

Question: How do I set up my voicemail?Answer: Press *86 (*VM) send from your wireless phone. A voice will prompt you to 
choose and enter in your personal password, which is a four to six digit number that 
you will be able to remember. After entering in your password you will then follow the 
prompts to create a personal greeting. 

Question: What are the peak hours?Answer: Peak hours are Monday thru Friday, from 6:00 a.m. to 9 p.m. 

Question: In an emergency, what would I dial for help?Answer: In an emergency, you would dial 9-1-1 and it would connect you to the State 
Police. You can then ask the State Police to connect you to a local Police Department. 
You never pay for air time when you use 911. 

Question: Is there a penalty for switching rate plans?Answer: No, you are able to switch rate plans at any time. 

Question: Is there any plans with no contracts or credit checks involved?Answer: 
Yes, Family Wireless does offer a prepaid service in which you buy so many 
minutes, depending on how much you spend, and they will be valid for use for a 
certain amount of days. We also offer Month to Month Plans that are the same as
our regular contracted plans but with no early termination fee's.